Here you will find answers to the most frequently asked questions.
At this time we are no longer accepting credit cards as a payment method for the country of China. Please contact us for orders with payments methods from China.
- SHIPPING & HANDLING FAQ’s
Please Note: Billing information MUST match the information that is listed with your bank or credit card company. This information is mandatory. Billing information that is incorrect will result in a failed payment. In event that a payment fails, you will notice a pre-authorization charge on your bank or credit card account. This charge will drop off within 3 business day. Please contact Armageddon MFG at (772)208-5288 or email at [email protected] if the charge does not drop off your account after 3 business days.
NOTE: Orders will NOT be shipped until item(s) have been paid for in full.
HOLIDAY NO SHIP SCHEDULE
• New Year’s Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday
• Christmas Day
• New Year’s Day
I Placed an Order. When will my package arrive?
All packages ship via USPS in the United States. DHL and FedEx options are available for international orders. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
I am an International Customer (Outside U.S.A.) Do I have to pay Customs and Taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Armageddon MFG.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
What Method is used for Shipping?
All packages ship via USPS. DHL and FedEx options are available on international orders.
Are there fees for customs and import charges for international customers?
Shipping and handling fees charged by Armageddon MFG exclude customs, taxes, and additional charges once package exits the US.
Which international countries does Armageddon MFG ship to?
The payment and shipping of electronic cigarettes change frequently and we have a team dedicated to staying on top of current Import and Export Rules. Shipping of any of our products is at the discretion of Armageddon MFG. management.
Shipping & Handling Explained
On occasion Armageddon MFG. offers promotions, such as free domestic shipping. These promotions may change periodically. To stay up to date with promotions sign up for our newsletter.
Shipping & Handling Charges are as follows:
Shipping charges are calculated directly from the carrier. We do not assign these charges.
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
- CUSTOMER SERVICE FAQ's
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact [email protected] within 48 hours of purchase. You MUST include photos and the invoice number along with your request. Replacement of any item is at the sole discretion of Armageddon MFG management.
How secure is your website?
Armageddonmfg.com is secured through SSL encryption technology, the latest and most advanced security software for online transactions.
How do I know Armageddon MFG received my order?
Once we have received your order, you will receive confirmation e-mail.
Can I modify my order?
To add onto an order, you will need to begin a new transaction. Note: original transactions cannot be modified.
I’ve forgotten my password. What should I do?
To reset your password, go to http://armageddonmfg.com and click on “Reset my password” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://armageddonmfg-com.3dcartstores.com/myaccount.asp
Can I change my order once I’ve placed it?
No, once you place an order it is final.
Can I cancel my order?
To cancel an order, please e-mail [email protected] Once an order has shipped it cannot be cancelled. Due to our fast processing times you can request a change to your order, however we cannot guarantee the change before the item(s) are shipped.
Do I need to set up an account to place an order?
Yes, by setting up an account you will have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at [email protected] with your inquiry.
How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail [email protected]
I emailed your customer service team. When should I expect a response?
We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after launches.
- PAYMENT FAQ's
We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. ALL SALES ARE FINAL
Please Note: Billing information MUST match the information that is listed with your bank or credit card company. This information is mandatory. Billing information that is incorrect will result in a failed payment. In event that a payment fails, you will notice a pre-authorization charge on your bank or credit card account. This charge will drop off within 48 hours.
Why does ARMAGEDDON MFG collect my personal information?
• To complete your purchase transactions
• To provide the services you request
• To send you offerings by mail or e-mail
• To assist with your product and service preferences, that way we can notify you of new or additional products, services, and promotions that might be of interest to you
• To notify or provide you with other information concerning products you have purchased
• To improve our merchandise selections, customer service, and overall shopping experience
What payment methods does armageddonmfg.com accept?
Armageddonmfg.com accepts all major credit and debit cards: Visa, MasterCard, Discover and American Express. We do not accept Paypal through Armageddonmfg.com
- WEBSITE SECURITY
Armageddon MFG. is committed to maintaining the highest level of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. The Site processes transactions using 3D Cart’s secure online payment gateway that encrypts your card details in a secure host environment. 3D Cart includes an SSL certificate for secure payments. The SSL certificate uses industry standard 128-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
To help ensure that your shopping experience is safe, simple, and secure the Site uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.
- REFUND/RETURN/EXCHANGE FAQ's
Do you offer Returns?
No. All sales are final. Please note, Armageddon MFG. reserves the right to refuse all returns.
Do you deliver to PO BOX and APO addresses?
- IMPORTANT INFORMATION
Free USPS domestic shipping is offered during promotions. International customers are not eligible for free shipping.
Before we dispatch your order, we may need to confirm your details with your card issuer.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note: any orders placed on Saturdays or Sundays will not be shipped until Monday.
Arrival time with free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.
- INTERNATIONAL POLICIES
Armageddon MFG is delighted to have customers from all around the world. We ship to the most international countries to better serve all our clients and Armageddon MFG fans. International orders may be subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
NOTE: If you refuse delivery of the shipment, you will be held responsible for payment of all return shipping fees and any applicable fees, duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. Which will be deducted automatically from your original form of payment.
International orders are not eligible for:
• Free Shipping
• Certain Promotional Codes